Delivery Information

Delivery is chargeable at £20.00 per order for large appliances

Delivery for large appliances is 3-5 days, depending on location (we do not deliver on Sundays or Bank Holidays)

After you have placed your order, our logistics partner will email/text you with a selection of dates to book your delivery date.
You will also be required to complete the delivery questionnaire to support with the successful delivery of your new appliances

• Our logistics partner will not deliver beyond the second floor if there are no lifts in the building.
• You will be able to advise any special instructions to direct to our logistics partner prior to delivery.
• Appliances cannot and will not be left in the porch, in the garage or left at a neighbours house.
• Deliveries dates cannot be deferred past 28 days from date of the order otherwise the order will be cancelled.

All our deliveries require a signature. In the unfortunate event damage does occur on the delivery, you must document this on the proof of delivery you will be asked to sign. Failure to document will result in your claim not being accepted.

Logistics Partner offers the following services:

• Sends skilled Home Delivery Technicians who will take your new appliance into your property, unpack and place it where required.
• Take away and recycle all the unwanted external packaging (if required).
• If you have paid for Removal & Recycling they will take away your old like for like appliance.
• Pictures will be taken as proof of delivery.

Please note, our logistics partner are unable to offer the following services:

• Switch your new fridge or freezer on as it needs 4 hours to settle in to its new home.
• Make any changes to your property including removal of any internal or external doors to gain access.
• If access is restricted, or if the weather is bad, occasionally they may not be able to complete the delivery or additional services.

For security reasons the carrier will not deliver any appliances to an empty house or have deliveries signed for by under 18s. You can nominate a neighbour to receive the goods on your behalf, but this is to the property address stated on the order (this information must be stated in Special Delivery Instructions) or accompany the carriers into the delivery address.

Should the appliance prove to have been damaged in transit it must be returned with the carrier and a replacement will be issued. All damages must be reported to our customer services department either by email or telephone within 14 days of the delivery taking place. For more information please go to our Returns Policy.

Please note that failure to comply with the below service instructions will mean that the cost of these additional services will not be refunded

• Connection for washing machines does not include the fitting and installing of stacking kits.
• We do not offer any fitting and installing for stacking kits for washing machine and tumble dyers.
• We do not offer Installation services for Built-in or Integrated appliances.

YOU MUST DISCONNECT YOUR APPLIANCE IF CHOOSING CONNECTION OR REMOVAL AND RECYCLING

Connection service £25.00 per item

We only offer a connection service on Freestanding Laundry and Dishwashers models, this is a paid service and details are available on the product detail page.

Models that do not show a connection service are not available.

This service must be added when you order the appliance, we are unable to add after order has been placed. Connection Charge £25.00 (per item).

Built In/Integrated Appliances –

Please ensure furniture doors are removed prior to our delivery partners arriving, failure to do so will result in the furniture doors being removed with the appliance, or the removal service not being completed.

What you need to do:

• Our logistic partner will require clear access so they can safely take your old appliance from the room of your choice (ground floor unless notified prior to delivery).
• Make sure your old appliance is disconnected, empty and free from water.
• What will happen on day of your delivery (only with paid connection service).
• The delivery driver will unpack your new appliance and remove any transit bolts / brackets.
• Connection to existing water pipes and 3 pin plug socket, which must be within 1.5m from where the appliance will be sited. (Please note that connection will only be offered to a main electrical socket) • Complete a like for like connection.

What our logistics partner is unable to do:

• Will not disconnect any old appliance.
• If any electrical / plumbing supplies that are needed which is outside of a standard like for like connection this will prevent the connection service from being completed and the cost of this service will not be refunded • Connect to electrical extension cables.
• Any alterations to cabinets, existing plumbing or electrics (including hardwiring).
• Any water supply needed which cannot be isolated or is unsuitable.
• Any drainage / waste facilities needed are unusable.
• Mechanical adjustments which are required to the item(s) to overcome such things as water pressure, etc.

The Health & Safety of our Home Delivery partners are a priority so they may refuse to take away appliances if they feel it’s not safe to do so

They will not make any changes to your property including removal of any internal or external doors to gain access

Connection does not include any form of plumbing, additional connectors, electrical or carpentry work. If at the time of connection our logistics partner deems any aspect of the connection not to be feasible it is at their discretion not to proceed. Please contact us directly if this should occur.

Connecting yourself, please ensure you remove the transit bolts and brackets before using and refer to manual for more information.

This service must be added when you order the appliance as we are unable to add after order has been placed. Removal and Recycling Charge £20.00 (per item).

What you need to do:

• Our delivery experts will require clear access so they can safely take your old appliance from the room of your choice on the ground floor (unless previously advised).
• Make sure your old appliance is disconnected, empty and free from water. Fridge / freezer must be fully defrosted otherwise they will not be able to take away.
• Make sure that your old fridge / freezer is unplugged and out of the way when they arrive.

What our logistics partner are unable to do:

• Won’t remove a fridge / freezer that isn’t empty & fully defrosted.
• Will not make any changes to your property including removal of any internal or external doors to gain access.

The Health & Safety of our partners Home Delivery Technician/s is a priority, so they may refuse to take away any appliances if they feel it’s not safe to do so.

This service is only offered when purchasing a new appliance. The cost of our Removal & Recycling service is transporting the appliance to a recycling plant.

Under the WEEE regulations, recycling costs are primarily covered by us the manufacturer.

Product Care Group are our home delivery partner and responsible for all standard large home appliance deliveries.. Should you need to change your delivery you will be able to find all contact details on your order email or tracking details.

Please note that they will only receive your order information onto their system 24 hours prior to delivery if you have chosen a desired delivery date, otherwise you will be contacted within 24 hours after order to chose your date.

For orders combining small appliances, spare parts, accessories and care products, please be advised that we will use separate delivery companies so you may have multiple deliveries for the same order.