Returns Policy

Faulty or damaged products

We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you notify us within 14 days of delivery.

Please ensure you have checked your appliances within this time frame of 14 days, as outside of this we will not be able to offer any form of replacement or refund. In the unfortunate event damage does occur on the delivery, you must document this on the proof of delivery you will be asked to sign. Failure to document will result in your claim not being accepted.

Large or Small appliance returns

We offer FREE returns:

Contact us on the email above, with your order number, reason for return and we will raise a return for you. Depending on the appliance being returned we will advise the returns process. Refunds will be processed to the original payment method once the appliance is back at our warehouse.

Delivery Charges, and any additional services in your order including Connection or Removal and Recycle:

If you cancel after delivery of your appliance and the services have already been completed, we won’t be able to refund any charges that you have paid for these. If you cancel your order before delivery, the services will be cancelled and refunded.

Spare parts, accessories and care products returns

If you no longer wish to keep your products, or any of your products have arrived damaged, faulty or missing, please either complete the online returns form below or contact our customer service team on 0344 892 8979 within 14 calendar days after receiving your products.

You must quote your order number, the name on the order and the reason for return. In some circumstances you will be required to pay for the return of the item, this will be advised at the time of confirming your return.

Online returns form for spares, accessories and care products only

You can complete the form below or contact us by telephone. Please ensure you quote your order number and item model or part number. For help with items later than 15 days after your initial purchase please email us or phone for more information.

You will be responsible for the returned products until they reach us.

DO NOT USE this Online form for returns for appliances bought direct from Bosch, please only email:applianceorders-gb@bshg.com