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Repair Options
Bosch offers a range of repair options depending on your appliance type and its warranty status.
In Warranty Repairs
In Warranty Repairs
If your Bosch appliance is within the manufacturer's warranty, or the Bosch Extended Warranty, then the cost of your repair, including any replacement spare parts fitted, will be free within the warranty period, subject to our warranty terms and conditions.
Out of Warranty Repairs
Out of Warranty Repairs
If your Bosch appliance is out of warranty, then the repair will be chargeable, even if the engineer is not able to repair your appliance or your appliance is beyond economic repair. Our call-out charge outside of the M25 is £106.00 including VAT, and within the M25 our call-out charge is £117.00 including VAT. The call-out charge covers the engineers call-out and labour, no matter how long the repair takes to complete. Any replacement spare parts are charged additionally.
In some areas of the UK we use selected and approved service partner to carry out repairs on our behalf. They may have different repair prices to ours, but you will be informed of these when they contact you to book your repair. For more information, please read our repair terms and conditions.
Exceptions to Online Booking
Exceptions to Online Booking
Please contact Bosch Customer Service by telephone if any of the following applies:
- You require a repair on a small Bosch appliance, such as a kettle, toaster, microwave, freestanding coffee machine, TASSIMO, kitchen machine, or a food preparation appliance.
- Your Bosch appliance is covered by an insurance plan or policy, such as Domestic & General.
Book a Repair
Select your appliance category below to get started. If you have a small appliance, such as a kettle, toaster, microwave, freestanding coffee machine, TASSIMO, kitchen machine, or a food preparation appliance, please call 0344 892 8979 to book a repair instead.
Frequently Asked Questions
Answers to some of our most frequently asked questions about our repair service.
How much will my repair cost?
If your Bosch appliance is under warranty, then the cost of your repair, including any replacement spare parts fitted, will be free within the warranty period, subject to our warranty terms and conditions.
If your Bosch appliance is out of warranty, then the repair will be chargeable. Our call-out charge outside of London (the M25) is £106.00 including VAT, and within London (the M25) our call-out charge is £117.00 including VAT. The call-out charge covers the engineers call-out and labour, no matter how long the repair takes to complete. Any replacement spare parts are charged additionally. In some areas of the UK we use selected and approved service partner to carry out repairs on our behalf. They may have different repair prices to ours, but you will be informed of these when they contact you to book your repair. For more information, please read our repair terms and conditions.
Who will be repairing my appliance?
Repairs are carried out by our own locally based engineers around the country who are employed and trained by Bosch, which gives them unrivalled knowledge and expertise in repairing Bosch appliances. In some areas we have approved service partners who carry out repairs on our behalf.
What appliances do you repair?
Our engineers can repair large Bosch appliances such as washing machines, tumble dryers, washer dryers, dishwashers, ovens, hobs, warming drawers, ventilation appliances, cooling appliances, vacuum cleaners and integrated coffee machines.
Small Bosch appliances, such as microwaves, kettles, toasters, freestanding coffee machines (including TASSIMOs), kitchen machines, food preparation appliances, MultiCookers, FreshUps and MultiCookers, are repaired in our workshop. If you need a repair on a small Bosch appliance, please call Bosch Customer Service on 0344 892 8979.
How can I pay for my repair?
Repair payments are made to the engineer on the day of your repair by card. We never take payment from private individuals before a repair visit.
When do you do repairs?
Our engineers can repair Bosch appliances on weekdays but some weekend appointments are available.
Do you use original spare parts?
Our engineers will only replace any faulty spare parts with original replacements spare parts from our German warehouse. We store spare parts for up to 15 years after manufacturing large Bosch appliances and up to 10 years after manufacturing small Bosch appliances.
What if my appliance is covered by an insurance plan or policy?
To book an engineer visit where an appliance is covered by an insurance plan or policy, such as Domestic & General, please call us on 0344 892 8979.
TWG/The Warranty Group do not use Bosch engineer service so customers will need to contact TWG for non-warranty repairs for policies held before 2019. If in doubt, please call them first otherwise we will expect you to pay the engineer on the day for any work. If you are unsure, please call before booking a visit.
For insurance plans under John Lewis | The Warranty Group (TWG), please visit this page: https://www.johnlewis.com/our-services/added-care/added-care-terms-and-conditions-archive.
If you proceed to book online, the service visit will be charged. If you are unsure, you can call us for more information.
Please have your appliance's model number (E-Nr), FD number and purchase date ready prior to calling us.
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