Book a repair with one of our expert Bosch engineers. We're here to get your vacuum cleaner back up and running again in no time. Did you know that some vacuum cleaner issues can be resolved without the need for a repair? Please contact Bosch Customer Service and a member of our customer service team can help you to resolve common issues yourself.
Bosch offers a range of repair options depending on your appliance type and its warranty status.
In Warranty Repairs
If your Bosch appliance is within the manufacturer's warranty, or the Bosch Extended Warranty, then the cost of your repair, including any replacement spare parts fitted, will be free within the warranty period, subject to our warranty terms and conditions.
If your Bosch appliance is out of warranty, then the repair will be chargeable, even if the engineer is not able to repair your appliance or your appliance is beyond economic repair. Our call-out charge outside of the M25 is £106.00 including VAT, and within the M25 our call-out charge is £117.00 including VAT. The call-out charge covers the engineers call-out and labour, no matter how long the repair takes to complete. Any replacement spare parts are charged additionally.
Please enter your vacuum cleaner information below to book a repair online.
Appliance Information
Please enter your vacuum cleaner model number (E-Nr), FD number, serial number (Z-Nr) and purchase date below to book a repair. If your vacuum cleaner is covered by an insurance plan or policy, please call Bosch Customer Service on 0344 892 8979 instead.
Where is my model number?
The model number (E-Nr), FD number and serial number (Z-Nr) are located on the plate or sticker attached to your vacuum cleaner. You can see an example model number plate or sticker below and the places where it can be located on a vacuum cleaner.
The model number (E-Nr), FD number and serial number (Z-Nr) are located on the plate or sticker attached to your vacuum cleaner. You can see an example model number plate or sticker below and the places where it can be located on a vacuum cleaner.
If your Bosch appliance is under warranty, then the cost of your repair, including any replacement spare parts fitted, will be free within the warranty period, subject to our warranty terms and conditions.
If your Bosch appliance is out of warranty, then the repair will be chargeable. Our call-out charge outside of London (the M25) is £106.00 including VAT, and within London (the M25) our call-out charge is £117.00 including VAT. The call-out charge covers the engineers call-out and labour, no matter how long the repair takes to complete. Any replacement spare parts are charged additionally. In some areas of the UK we use selected and approved service partner to carry out repairs on our behalf. They may have different repair prices to ours, but you will be informed of these when they contact you to book your repair. For more information, please read our repair terms and conditions.
To book an engineer visit where an appliance is covered by an insurance plan or policy, such as Domestic & General, please call us on 0344 892 8979.
TWG/The Warranty Group do not use Bosch engineer service so customers will need to contact TWG for non-warranty repairs for policies held before 2019. If in doubt, please call them first otherwise we will expect you to pay the engineer on the day for any work. If you are unsure, please call before booking a visit.
Repairs are carried out by our own locally based engineers around the country who are employed and trained by Bosch, which gives them unrivalled knowledge and expertise in repairing Bosch appliances. In some areas we have approved service partners who carry out repairs on our behalf.
Our engineers can repair large Bosch appliances such as washing machines, tumble dryers, washer dryers, dishwashers, ovens, hobs, warming drawers, ventilation appliances, cooling appliances, vacuum cleaners and integrated coffee machines.
Small Bosch appliances, such as microwaves, kettles, toasters, freestanding coffee machines (including TASSIMOs), kitchen machines, food preparation appliances, MultiCookers, FreshUps and MultiCookers, are repaired in our workshop. If you need a repair on a small Bosch appliance, please call Bosch Customer Service on 0344 892 8979.
Our engineers will only replace any faulty spare parts with original replacements spare parts from our German warehouse. We store spare parts for up to 15 years after manufacturing large Bosch appliances and up to 10 years after manufacturing small Bosch appliances.
