A blockage can prevent the tumble dryer from collecting water. To prevent this, we recommend regularly cleaning the appliance thoroughly and following the instructions for usage in your user manual.

Clogged condenser pipe

Start by unplugging the appliance and removing the condenser tray to allow you to clean the area. Try to reach into the slot that the tray is connected to and clean as much debris as possible. Use a dry cloth to clean as much of the area as possible and clean out the condenser tray under the sink.

Damaged condenser tray

If your tray appears to be damaged or does not slot in properly, you will need to purchase a replacement. Simply go to our spare parts search and enter your appliance information to get the bill of materials or call our customer service team on 0344 892 8979, where a member of our team will assist your further with your query.

Contact Us

Do you need further help and support? Our customer service team will be able to provide the help you need.

Repair Service

Need to book a repair? Not a problem. We can arrange for an engineer to repair your appliance, both in and out of warranty.

User Manuals

If you need any help and support that is specific to your Bosch appliance model, your user manual is the best place to find this information.

Bosch Store

Search for original spare parts and buy tested and approved accessories and care products for your Bosch appliances in the Bosch store.