Home Appliances
Bosch strives to invent for life. But unpredictability is one of life’s certainties. So we want to equip and support our customers in any circumstances.
If our customer should ever run into difficulties, faults or issues, we are proud to offer the Bosch Genuine Service.
The Bosch Genuine Service consists of our 350 specialised engineers who can repair Bosch appliances. This dedicated team is trained to be able to repair, but also increase and improve an appliance’s longevity. Just another reason why Bosch large appliances are one of the best investments you can make for your home.
Our team of local and highly skilled engineers come with unparalleled knowledge and expertise when it comes to Bosch appliance repairs.
Here’s what the Genuine Service consists of:
Local engineers employed and trained by Bosch
All of our engineers are trained and employed by Bosch. This means they are aligned with our ethos, our values and embody everything the Bosch brand is known for. We have over 350 engineers based across the UK, so an engineer can be with you quickly. With over 400 hours of training our engineers have unrivalled knowledge and expertise when it comes to our appliances. In some areas of the UK we use selected and approved service partners to carry out repairs on our behalf.
Original Bosch replacement and spare parts
Another benefit to the Genuine Service is that our engineers will only use original Bosch replacement spare parts from our German warehouse. We also store parts for up to 15 years for large appliances and up to 10 years for small appliances, after they were produced. You can be sure that even if your appliance is a few years old, we’ll likely have the parts readily available for it to work as good as new again.
Repairs both in and out of a warranty
You can easily book a repair online or by calling our contact centre. And our Bosch engineers are here to provide expert repairs both inside and outside of your warranty period. Support is guaranteed. If you want to book a repair for a small appliance (e.g. toaster) or an appliance that is covered by an insurance plan or policy, such as Domestic & General, you can contact us as well and we’ll be happy to help you.
Expert product advice and support at all times
Whenever you need support or advice, you can rely on our knowledgeable advisors and engineers who are on hand to guide you all the way. With their guidance, you can be sure to get the best out of your Bosch appliance. Purchasing a Bosch large appliance will be an investment for life with unparalleled value for money. With support on hand and technical repair services available, we help you maintain your appliance so that it helps maintain your household for life too!
If you’d like to find out more on our Genuine Service, or book in for a repair, visit:
https://www.bosch-home.co.uk/customer-service/repair-service
