Washing machine is not spinning

On rare occasions, you may find that your washing machine fails to spin. Down below we have outlined two quick ways to remedy the problem and get your washing machine back to top performance. Scroll down to watch our video explanation.

The issue could be prompted by a pump blockage. To clean the pump, follow the instructions below, or see the video:

• Turn the appliance off.
• Pull out the mains plug.
• Open and remove the service flap.
• Drain off all water using a drainage hose or by removing the pump cover slowly.
• Clean the interior, the thread and the housing of the pump so that the impeller is able to rotate.
• Refit the pump cover and screw back firmly.
• To check the pump for leakage and the power of the pump, pour 1 litre of water into the detergent drawer.
• Check for any leakage.
• If the pump is sealed watertight, start the pumping programme.

If this does not work, check the drain hose using the instructions below.

If your washing machine is not spinning properly, or not spinning at all, the issue could be a blocked or a kinked waste water hose. Follow the steps below to check if this is the issue.

• Turn the appliance off.
• Pull out the mains plug.
• Check that the drainage hose has been installed correctly without any kinks.
• Before loosening the hose clip on the siphon, place a bucket under the tap to avoid spills.
• Carefully remove the drainage hose and pour the remaining water out of the drainage hose into the bucket.
• Clean the drainage hose and the connecting piece of the siphon.
• Hold the drainage hose in the bucket.
• Select the "Drain" programme.
• Connect the drainage hose to the siphon.
• Check whether the drain hose is watertight.

If this does not work, and you have already tried cleaning the drain pump, please book an engineer to repair your washing machine.