Washing machine will not finish a programme

The issue could be prompted by a pump blockage. To clean the pump, follow the instructions below, or see the video:

• Turn the appliance off.
• Pull out the mains plug.
• Open and remove the service flap.
• Drain off all water using a drainage hose or by removing the pump cover slowly.
• Clean the interior, the thread and the housing of the pump so that the impeller is able to rotate.
• Refit the pump cover and screw back firmly.
• To check the pump for leakage and the power of the pump, pour 1 litre of water into the detergent drawer.
• Check for any leakage.
• If the pump is sealed watertight, start the pumping programme.

If this does not work, check the drain hose using the instructions below.

If your washing machine is not finishing a programme, the issue could be a blocked or a kinked waste water hose. Follow the steps below to check if this is the issue.

• Turn the appliance off.
• Pull out the mains plug.
• Check that the drainage hose has been installed correctly without any kinks.
• Before loosening the hose clip on the siphon, place a bucket under the tap to avoid spills.
• Carefully remove the drainage hose and pour the remaining water out of the drainage hose into the bucket.
• Clean the drainage hose and the connecting piece of the siphon.
• Hold the drainage hose in the bucket.
• Select the "Drain" programme.
• Connect the drainage hose to the siphon.
• Check whether the drain hose is watertight.

If this does not work, and you have already tried cleaning the drain pump, please book an engineer to repair your washing machine.