Drum is not turning

If the washing machine drum is not spinning during a programme, this could be completely intentional and normal appliance behaviour. Depending on the programme which you have selected, there are phases where there is limited or no drum movement at all, for example when washing woollens or when excess foam has been detected. To assure everything is correct, you can carry out a few simple checks. Simply follow the steps shown below or in the video.

• Disconnect the appliance.
• Turn off the water tap.
• Prepare a large bucket and place it under the tap in case water comes out.
• Remove the hose from the tap.
• Pour the remaining water from the hose into the bucket.
• Clean the filters gently with a small brush.
• For appliances without AquaStop, be sure to remove the hose from the back of the appliance.
• Take the filter out with pair of pliers and clean it thoroughly.
• Place back the hose and check for leaks.

To check the water pressure, simply follow the instructions below.

• Place a bucket under the water tap.
• Run the water. Approximately 10 litres of water per minute should come out.
• If the water pressure is too low, less water will be discharged.
• If this is the case, please contact your plumber who will be able to resolve the issue.

Another component which can be responsible for a washing machine drum not turning is the carbon brushes. If the drum is not turning when filled with water or during the spin cycle, this can indicate that the carbon brushes are worn out which requires a repair by a trained and qualified Bosch engineer.