Fridge is not making ice

If your fridge is not making ice or pouring water, don’t panic. Usually this indicates that there is something missing, rather than the appliance malfunctioning. The list below will help you complete some checks and steps to resolving the issue on your own.

If the ice maker is switched off the ice will not be dispensed and water will also not flow through. You can switch on the ice maker using the control panel on your fridge. If you are unsure how to do this, check your appliance’s instruction manual for model-specific advice.

If the appliance is not properly connected to the water supply, it will not dispense ice or pour water. Ensure proper connection to the water mains with a minimum pressure of 0.2 MPa (2bar). We recommend contacting a plumber in case you are having trouble contacting the fridge to the water supply.

When you switch on the ice maker it’s important to leave enough time for the ice to be ready. It usually takes approximately 24 hours is needed until the ice cube container is filled again.

Good to know: when using the ice maker for the first time, it is recommended to discard the first 30-40 ice cubes for hygienic reasons.

If you are struggling to access the ice cube container, the ice has most probably stuck together and is obstructing the full container from being properly pulled out. We recommend after you press the ice cube container button, to wiggle the tray slightly and gently pull it out.

Using a spirit level, ensure that your fridge is placed in a balanced way and that the appliance does not tilt towards any direction. If the appliance is not level, water may flow out of the ice maker, ice cubes may be irregular or the door may not close properly.

You can use the bolts underneath the fridge to help you level it out properly.