If your freezer is not freezing food we recommend going through the below guide to ensure that you have done the necessary checks before requesting an engineer visit.

No power going to the freezer

Firstly check that the plug is properly inserted into the socket and the switch is set to on.

If this has been established, check that the socket is providing power by plugging in another electrical product into the socket, for example a lamp. If the socket doesn't work, insert the freezer’s plug into the socket next to it, if you have a double socket, and try again.

If the sockets work, check the fuse in the plug by putting the fuse into another appliance's plug or by putting a new fuse which you know works into the freezer’s plug. Make sure you use a 13 amp fuse.

Also check whether the circuit breaker has tripped. If necessary, contact an electrician.

Condenser coils are dirty

If the condenser coils are dirty, the cooling capacity of the freezer is significantly hindered. To resolve this issue, check our guide on cleaning the condenser coils to ensure that your freezer functions properly in no time.

Contact Us

Do you need further help and support? Our customer service team will be able to provide the help you need.

Repair Service

Need to book a repair? Not a problem. We can arrange for an engineer to repair your appliance, both in and out of warranty.

User Manuals

If you need any help and support that is specific to your Bosch appliance model, your user manual is the best place to find this information.

Bosch Store

Search for original spare parts and buy tested and approved accessories and care products for your Bosch appliances in the Bosch store.