Bosch Warranties

These warranty conditions apply to appliances purchased and operated in the United Kingdom and the Republic of Ireland.

The conditions below describe the prerequisites and scope of our warranty.

The warranty does not affect your statutory rights or the obligations of your retailer and your contract with them.

We provide warranty cover for an appliance subject to the following conditions:

We will rectify defects affecting the appliance which are clearly attributable to material and/or manufacturing faults, provided they are reported immediately after being identified, and within 24 months of the date of purchase or 60 months for registered eligible appliances (the “Warranty Period”).

The warranty will not extend to fragile items such as glass or cosmetic parts or consumable items such as light-bulbs. No warranty liability will be accepted if cosmetic changes have been made to the appliance.

Warranty liability will not be triggered by minor variances from nominal features which are of no significance to the appliance's value or fitness for purpose or damage caused by the chemical or electrochemical effects of water and generally by exceptional environmental conditions, inappropriate operating conditions, or the appliance having come into contact with unsuitable materials.

Service may not be available to all the islands around the UK and Ireland, we reserve the right to offer approved local partners in outlying areas. Please check with your retailer or contact our customer service department if you need more information.

Warranty provision will be free of charge and we will decide whether this will take the form of a repair or the replacement of the appliance. Please note that replaced parts pass into our ownership.

Small appliances or vacuum cleaners that can reasonably be transported or posted may need to be shipped to our customer service centre, we will provide a Returns label via our Contact Centre. All other appliances will be repaired on site.

A purchase receipt must be presented in each case showing the date of purchase and either the delivery or installation date, the latest date elicits the start of the warranty period.

It is required that Engineers and Service Partners are given reasonable access when attending to the appliance.

In the event of a replacement appliance being supplied, we reserve the right to charge an appropriate monetary offset in respect of the period of use already enjoyed.

We are not obliged to provide a replacement which matches the other appliances in the household. The replacement will be from the local product portfolio.

The warranty period for spare parts fitted ends with the expiry of the warranty on the appliance as a whole.

We offer specific Warranties for the appliances listed below which are subject to being registered within the time period given, please go on our Website to Create an Account | Bosch Home UK (bosch-home.co.uk) or call our Contact Centre, on 0344 892 7989.

• For Vacuum Cleaners, we grant a 12 month warranty on the batteries of the “Power for all”.
• For the motors of small kitchen appliances, such as Hand blenders and Blenders with the product codes starting MSM6M & MMB6, we grant a 10 year motor warranty. Please note that the clutch (the connection part between motor unit and axis) carries a 2-year warranty.
• We grant a Compressor Warranty which covers eligible Cooling appliances.

We reserve the right to invalidate the warranty.

If repairs are performed by persons not authorised by us to take such action, or if our appliances are fitted with non-original spare parts, extras or accessories the warranty becomes void.

Likewise, no warranty liability will be accepted if the defects stem from transport damage for which we are not responsible, improper installation and assembly, improper use, to also include where an appliance has been used in a non-domestic environment, poor maintenance or failure to observe operating or assembly instructions.

Where appliances have been installed on boats:

If the electricity is supplied from land (i.e. in the case of house boats) then these warranty conditions apply.

If the electricity on the boat is generated by its engine then these warranty conditions will not apply.

Other claims against the warranty in respect of compensation for consequential or associated loss are excluded, except where such liability is legally mandatory.

The Customer will need to contact the Bosch Customer Service team in any of the following ways so that we can support a claim under warranty:

• Phone us on 0344 8928979
• Send us an e-mail at COG-CallBooking@bshg.com
• Use our 24 hour online visit booking tool at https://www.bosch-home.co.uk/customer-service/repair-service

Customers can also find Bosch contact details in the "Service contacts" booklet enclosed with the appliance.

The provision of services under warranty neither extends the term of the warranty nor sets in motion a new warranty period.

Customers are not entitled to any further claims or claims other than those specified above under this warranty.

If appliances are shipped to and operated in other countries in EU/EFTA or United Kingdom (destination country), the appropriate technical conditions (e.g. voltage, frequency, gas types) are met and the climatic and environmental conditions in the country are suitable and there is no legal restriction (e.g. missing approbation or declaration of conformity), the terms of the warranty of the destination country will apply, provided a local customer service network exists within the destination country which operates at their discretion. Outside of this geographical area, the warranty will become void with the exception of the United Kingdom where these terms will continue to apply.

Please note that we reserve the right to void the warranty terms, in the event of physical or verbal abuse towards any member of staff.

We also offer to repair appliances, which fall outside the warranty period on a chargeable basis, this consists of labour call out and charge(s) for spare parts where we deem that appropriate repair can be effected.

We reserve the right to charge for repair work carried out and any spare parts supplied within the Warranty period, which are not covered by the Warranty terms.

These warranty conditions apply to appliances purchased and operated in the United Kingdom and the Republic of Ireland.
The conditions below describe the prerequisites and scope of our warranty.
The warranty does not affect your statutory rights or the obligations of your retailer and your contract with them.

We provide warranty cover for an appliance subject to the following conditions:

We will rectify defects affecting the appliance which are clearly attributable to material and/or manufacturing faults, provided they are reported immediately after being identified, and within 24 months of the date of purchase or 60 months for registered eligible appliances (the “Warranty Period”).
The warranty will not extend to fragile items such as glass or cosmetic parts or consumable items such as light bulbs.

Warranty liability will not be triggered by minor variances from nominal features which are of no significance to the appliance’s value or fitness for purpose or damage caused by the chemical or electrochemical effects of water and generally by exceptional environmental conditions, inappropriate operating conditions, or the appliance having come into contact with unsuitable materials.

Service may not be available to all the islands around the UK and Ireland, we reserve the right to offer approved local partners in outlying areas. Please check with your retailer or contact our Customer Service Department if you need more information.

Warranty provision will be free of charge, and we will decide whether this will take the form of a repair or the replacement of the appliance. Please note that replaced parts pass into our ownership.

Small appliances or vacuum cleaners that can reasonably be transported or posted may need to be shipped to our customer service centre. All other appliances will be repaired on site.

A purchase receipt must be presented in each case showing the date of purchase and either the delivery or installation date, the latest date elicits the start of the warranty period.

It is required that Engineers and Service Partners are given reasonable access when attending to the appliance.

In the event of a replacement appliance being supplied, we reserve the right to charge an appropriate monetary off set in respect of the period of use already enjoyed.

We are not obliged to provide a replacement which matches the other appliances in the household. The replacement will be from the local product portfolio.

The warranty period for spare parts fitted ends with the expiry of the warranty on the appliance as a whole.

We reserve the right to invalidate the warranty.

If repairs are performed by persons not authorised by us to take such action, or if our appliances are fitted with non-original spare parts, extras, or accessories the warranty becomes void.

Likewise, no warranty liability will be accepted if the defects stem from transport damage for which we are not responsible, improper installation and assembly, improper use, to also include where an appliance has been used in a non-domestic environment, poor maintenance, or failure to observe operating or assembly instructions.

Where appliances have been installed on boats:

a. If the electricity is supplied from land (i.e., in the case of house boats) then these warranty conditions apply.

b. If the electricity on the boat is generated by its engine, then these warranty conditions will not apply.

Other claims against the warranty in respect of compensation for consequential or associated loss are excluded, except where such liability is legally mandatory.

The Customer will need to contact the Bosch Customer Service team in any of the following ways so that we can support a claim under warranty:

a. Phone us on 0344 892 7989

b. Send us an e-mail at COG-CallBooking@bshg.com

c. Use our 24-hour online visit booking tool at : https://www.Bosch-home.co.uk/customer-service/repair-service

Customers can also find Bosch contact details in the “Service contacts” booklet enclosed with the appliance.

The provision of services under warranty neither extends the term of the warranty nor sets in motion a new warranty period.

Customers are not entitled to any further claims or claims other than those specified above under this warranty.

To check if your product qualifies, please contact us, or go online at https://www.bosch-home.co.uk/ for UK customers and www.bosch-home.ie for IE customers.

If appliances are shipped to and operated in other countries in EU/EFTA or United Kingdom (destination country), the appropriate technical conditions (e.g., voltage, frequency, gas types) are met and the climatic and environmental conditions in the country are suitable and there is no legal restriction (e.g. missing approbation or declaration of conformity), the terms of the warranty of the destination country will apply, provided a local customer service network exists within the destination country which operates at their discretion. Outside of this geographical area, the warranty will become void apart from the United Kingdom where these terms will continue to apply.

Please note that we reserve the right to void the warranty terms, in the event of physical or verbal abuse towards any member of staff.

We also offer to repair appliances, which fall outside the warranty period on a chargeable basis, this consists of labour call out and charge(s) for spare parts where we deem that appropriate repair can be affected.

We reserve the right to charge for repair work carried out and any spare parts supplied within the Warranty period, which are not covered by the Warranty terms.

Additional Information / Links:

https://www.bosch-home.com/uk/service/careprotection-and-parts/warranties

Data Protection statement

BSH Home Appliances Limited (“We”/“Our”/“Us”) are committed to protecting and respecting your privacy. This policy (together with Our terms of use and any other documents referred to on it) sets out the basis on which any personal data We collect from you, or that you provide to Us, will be processed by Us.

We are the data controller which means that we decide why and how your personal data is processed. The e-mail address for Our Data Protection Officer in the UK is GBDPO@bshg.com and in ROI is Data-protection-ie@bshg.com. We (or our agents/business partners) will use your personal details and information We obtain from other sources for customer services and administration, for marketing and to analyse your purchasing preferences.

We may keep your information for a reasonable period for these purposes. If you provide us with information about another person, you confirm that they have appointed you to act for them, to consent to the processing of their personal data including sensitive personal data and that you have informed them of Our identity and the purposes (as set out in the Important Data Protection Information section) for which their personal data will be processed.

For further information, including contact details of our Data Protection Officer, how your data will be processed and your rights, please visit:

www.bosch-home.co.uk/data-protection-information in the UK or www.bosch-home.ie/data-protection-information ROI.

List of eligible models

WAN28250GB

WAN28282GB

WAN282X2GB

WGB256A1GB

WGG04409GB

WGG24409GB

WGG2440XGB

WGG2449RGB

WGG244F9GB

WGG244FRGB

WGG245S2GB

WGG25402GB

WAN28258GB

WAN28259GB

WGG24400GB

WGG244ZCGB

WGG244FCGB

WGG254Z0GB

WGG254ZSGB

WGG254F0GB

WNA134U8GB

WNA144V9GB

WNG25401GB

WNG254R1GB

WNC25410GB

WNC254ARGB

WQB246C9GB

WQG24509GB

WQG245R9GB

WQG233D8GB

WQG245S9GB

WQG245A0GB

WTH85223GB

WTH85225GB

KGN86VIEA

KGN492LDFG

KGN497WDFG

KGN39VXBT

KGN397LDFG

KGN362IDFG

KGN362LDFG

KGN362WDFG

KGN36NWEAG

KGN34NLEAG

KGN34NWEAG

KGN33NLEAG

KGN33NWEAG

KGN392LDFG

KGN392WDFG

KGN39AIAT

KGN39AWCTG

KFN96APEAG

KFN96AXEA

KFN96APEAG

KSV36AWEPG

KSV36VLEP

KSV36VWEPG

KSV33VLEPG

KSV33VWEPG

KSV29NWEPG

GSN36VWEPG

GSN33VLEPG

GSN33VWEPG

GSN29VWEVG

KGN392LAF

KGN392LBFG

KFD96APEA

KFI96APEAG

KGN392LAFG

SMS6TCI01G

SMS6TCW01G

SMS6ZDW48G

SMS6ZCI00G

SMS6ZCI10G

SMS6ZCW00G

SMS6ZCW10G

SMS4EMI06G

SMS4EMW06G

SMS4EKI06G

SMS4EKW06G

SMS2HVI66G

SMS2HVW66G

SMS2HVI67G

SMS2HVW67G

SMS2ITI41G

SMS2ITW41G

SMS26AI08G

SMS26AW08G

SMS2ITW08G

SPS4HMI49G

SPS4HMW49G

SPS2IKW01G

SKS62E32EU

WIW28302GB

WIW28502GB

KBN96VFE0G

KFF96PIEP

KFN96VPEAG

KIL82ADD0G

KIL82VFE0G

KIL82AFF0G

KIL82VSF0

KIL82NSE0G

KIN86VFE0G

KIN86VSE0G

KIN96NSE0

KIN96VFD0

KIR81ADD0G

KIR81AFE0G

KIR81VFE0G

KIR81VSF0G

KIR81NSE0G

KIR41VFE0G

KIL42NSE0G

KIR41NSE0G

KUL22VFD0G

KUR21VFE0G

KIR21NSE0G

KIF86PFE0

KIN86ADD0G

KIN86ADD0

KIN86NFE0G

KIN86NSE0G

KIN85NFE0G

KIN85NFF0G

KIN85NSE0G

KIN85NSF0G

KIF81PFE0

GIN81AEF0G

GIN81HCE0G

GIV21AFE0

GIV21VSE0G

GUN21VFE0G

GIN81VEE0G

SMD8YCX03G

SMD6YCX01G

SMD6ZCX60G

SMV6ZCX01G

SMV6ZCX10G

SMV4ECX23G

SMV4EAX23G

SBH4HVX00G

SMH4HVX00G

SMV4HVX00G

SMV4HTX00G

SMH4HTX02G

SMV2HTX02G

SMV2ITX18G

SMI2HTS02G 

SMI2HTB02G

SPV4EMX25G

SPV2HKX42G

SMV2ITX22G

HBS573BS0B

HBS573BB0B

PIE631BB5E

DWK67FN60B

KGN392LAFG

KGN33NLEBG

KGN33NWEBG

KIN96NSE0G

GS36NFIEV

KGN392WEBG

KGN392LEBG

WTH85225GB

3 YEAR EXTENDED WARRANTY TERMS AND CONDITIONS

The conditions below describe the terms and scope of our 3 year extended warranty. They do not affect your statutory rights or the obligations of your retailer under your contract with them.

Please note that purchase of the warranty for the Extended Warranty Period is optional. Also, you are not required to purchase the warranty for the Extended Warranty Period at the same time as the appliance to which it relates. The warranty for the Extended Warranty Period can be purchased within 28 days of your purchase of the relevant appliance.

We provide warranty cover for this appliance subject to the conditions set out below.

INFORMATION ABOUT US

1. This warranty is provided to the customer (you, your) by BSH Home Appliances Limited, trading as Bosch. We are a company incorporated in England and Wales with company number: 01844007 and our registered office address is at Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, MK12 5PT (we, us, our). Our main trading address is Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, MK12 5PT.

THE CONTRACT BETWEEN YOU AND US

2. After making payment for the extended warranty online or over the phone, you will receive an e-mail or letter from us confirming that we have received your payment. The contract for the extended warranty between you and us (contract) will only be formed when we send you this confirmation.

3. You agree to be bound by the terms and conditions set out herein in respect of the extended warranty you have purchased.

4. By entering this contract, you warrant that you are legally capable of entering into binding contracts and are at least 18 years old.

WEBSITE TERMS AND CONDITIONS OF SUPPLY

5. If you purchased this warranty via our website, you agree to be bound, to the extent applicable, by our Website Terms and Conditions of Supply which can be found at: https://www.bosch-home.co.uk/terms-and-conditions-of-supply

6. To the extent there is any conflict between these terms and conditions and the Website Terms and Conditions referred to in condition 5 in respect of the extended warranty, these terms and conditions will take precedence.

DURATION AND PRICE

7. Subject to conditions 10 to 18, we will rectify defects affecting the appliance which are clearly attributable to material and/or manufacturing faults, provided they are reported immediately after being identified, and within 24 months of the date of purchase or date of delivery whichever is the latest, (Standard Warranty Period) and for a further period of 36 months from and including the date after the last day of the Standard Warranty Period (Extended Warranty Period) (together the Warranty Period).

8. Warranty provision for the Standard Warranty Period will be free of charge.

9. Warranty provision for the Extended Warranty Period will be subject to payment by you to us in full and cleared funds within 28 days of your purchase of the appliance.

SCOPE OF THE WARRANTY

10. Service may not be available to all the islands around the UK and Ireland. Please check with your retailer or contact our customer service department. Please see contact details below.

11. Where appliances have been installed on boats: If the electricity is supplied from land (i.e. in the case of house boats) then these warranty conditions apply, however if the electricity on the boat is generated by its engine then these warranty conditions will not apply.

12. The warranty does not extend to:

a. fragile items such as glass or cosmetic parts or consumable items;

b. minor variances from nominal features of no significance to the appliance's value or fitness for purpose;

c. damage caused by the chemical or electrochemical effects of water; and

d. Exceptional environmental conditions, inappropriate operating conditions, or the appliance having come into contact with unsuitable materials.

13. This warranty does not apply to loss or damage outside of our reasonable control, such as transport damage for which we are not responsible; improper installation and assembly; improper use; use within a non-domestic environment; poor maintenance or failure to observe operating or assembly instructions.

14. We reserve the right to invalidate this warranty:

a. if repairs or other interventions are performed by persons not authorised by us to take such action, or if our appliances are fitted with non-original spare parts, extras or accessories; or

b. In the event of physical or verbal abuse towards any member of our staff.

15. We will decide whether rectification of defects will take the form of a repair or the replacement of the appliance. Small appliances or vacuum cleaners that can reasonably be transported or posted may need to be returned or shipped to our customer service centre for repair. We will bear the costs of such transportation. All other appliances will be repaired at your home. A purchase receipt must be presented in each case. Replaced parts pass into our ownership.

16. Where we supply a replacement appliance we reserve the right to charge an appropriate monetary offset in respect of the period of proper and uninterrupted use already enjoyed.

17. Services provided under warranty neither extend the Warranty Period nor commence a new warranty period. The warranty period for spare parts fitted ends with the expiry of the Warranty Period of the appliance.

18. These warranty conditions apply to appliances purchased in the United Kingdom and the Republic of Ireland. Where appliances are shipped to and operated in other countries (destination country), the appropriate technical conditions (e.g. voltage, frequency, gas types) are met and the climatic and environmental conditions in the country are suitable and there is no legal restriction (e.g. missing approbation or declaration of conformity), the terms of the warranty of the destination country will apply, provided a local customer service network exists within the destination country which operates in EU/EFTA areas. Outside of this geographical area, the warranty will become void.

YOUR CANCELLATION AND TERMINATION RIGHTS

Full refund – cancellation within 45 days of purchase of the extended warranty

19. You may cancel the warranty for the Extended Warranty Period by providing notice to us within 45 days of the date on which the warranty for the Extended Warranty Period is purchased. Upon receipt of valid notice under this condition, we will provide a full refund of the price paid for the Extended Warranty Period provided that no claim has been made during the Extended Warranty Period.

Pro rata refund – cancellation at any time

20. You may also cancel the warranty for the Extended Warranty Period by providing notice to us at any time after the expiration of the 45 day period referred to in condition 19 above, regardless of whether a valid claim has been made during the Extended Warranty Period. Upon receipt of valid notice under this condition, we will provide a pro rata refund of the price paid for the unexpired period of the Extended Warranty Period. Please note that a refund will only be provided in respect of unexpired full months.

21. You can provide notice under this contract by either writing to us at the ExtendedWarranty.GB@bosch-home.com below or by calling us on the number below. If you cancel the contract under condition 19, your communication must be sent to us before the end of the 45 day period referred to above.

22. Cancellation of the contract for the Extended Warranty Period does not affect the Standard Warranty Period.

LIMITATION OF LIABILITY – THE CUSTOMER’S ATTENTION IS PARTICULARLY DRAWN TO THIS CONDITION

23. Subject to condition 25 , if we fail to comply with these terms and conditions, we shall only be liable to you for the price paid for the extended warranty and, subject to condition 25, any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

24. Subject to condition 25, other claims in respect of compensation for indirect or consequential loss under this contract are, to the fullest extent permitted by law, excluded.

25. Nothing in this agreement excludes or limits our liability for:

a. death or personal injury caused by our negligence;

b. fraud or fraudulent misrepresentation;

c. defective products under the Consumer Protection Act 1987; or

d. Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

GENERAL

Transfer of rights and obligations

26. The contract between you and us is binding on you and us and on our respective successors and assignees.

27. You may not transfer, assign, charge, or otherwise dispose of this contract, or any of your rights or obligations arising under it, without our prior written consent.

28. We may transfer, assign, charge, sub-contract or otherwise dispose of this contract, or any of our rights or obligations arising under it, at any time during the term of this contract.

Events outside our control

29. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this contract that is caused by events outside our reasonable control (Force Majeure Event).

30. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

a. strikes, lock-outs or other industrial action;

b. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

c. fire, explosion, storm, flood, earthquake, subsidence, epidemic or pandemic or other natural disaster;

d. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

e. impossibility of the use of public or private telecommunications networks; and

f. The acts, decrees, legislation, regulations or restrictions of any government.

31. Our performance under this contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under this contract may be performed despite the Force Majeure Event.

Waiver

32. If we fail, at any time during the term of this contract, to insist upon strict performance of any of your obligations under this contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under this contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

33. A waiver by us of any default will not constitute a waiver of any subsequent default.

34. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you.

Severability

35. If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Entire Agreement

36. These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of this contract.

37. We each acknowledge that, in entering into this contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

38. Each of us agrees that our only liability in respect of those representations and warranties that are set out in these terms and conditions (whether made innocently or negligently) will be for breach of contract.

39. We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of this contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

Variation to these terms and conditions

40. We may vary these terms and conditions from time to time provided that such changes do not materially affect the nature and quality of the warranty provided hereunder. Any such changes will be notified to you as soon as is reasonable practicable.

Alternative dispute resolution.

41. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to ADR Group via their website at www.adrgroup.co.uk/. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

Governing law and jurisdiction

42. Any dispute or claim arising out of or in connection with this contract, its subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Bosch Home Appliances Service.

BSH Home Appliances Ltd, Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, MK12 5PT.

Telephone: 0844 892 8979.

Website: www.bosch-home.co.uk

In addition to warranty claims against the seller based on the purchase contract and in addition to our appliance warranty we will pay damages under the following conditions.

1. If our AquaStop system is defective and causes water damage, we will make good the damage for private users. To ensure water damage protection, the appliance must be connected to the power supply.

2. This liability guarantee is valid for the service life of the appliance.

3. A prerequisite for the warranty claim is that the appliance has been correctly installed and connected with AquaStop according to our instructions. This also includes the correct installation of the AquaStop extension (original accessory). Our warranty does not extend to defective feed lines or fittings up to the AquaStop connection on the tap.

4. If your appliance is fitted with AquaStop, you can leave your appliance unattended during operation and leave the tap turned on afterwards. The tap should only be turned off if you are absent from home for a prolonged period, e.g. several weeks holiday.

This section sets out the conditions of the 10 year motor warranty against defects, which is offered on Bosch washing machine and selected washer dryer models that feature the Eco Silence Drive™, including eligibility, the scope of this warranty against defects (including exclusions) and your obligations to register your appliance online to be eligible for the protection of this 10 year motor warranty against defects.

Application of the warranty

1. This warranty against defects for Bosch motors in washing machine models that feature the Eco Silence Drive™ is separate to our standard Bosch appliance warranty. This warranty against defects is provided in addition to other rights and remedies that you may have at law.

2. This warranty is, subject to these conditions, for a period of ten years beginning with the delivery of the appliance to you, the first end-user, provided that you, the first end-user, register the appliance within three months of the delivery date in accordance with these conditions (warranty term).

3. This warranty against defects is applicable to new Bosch washing machine and selected washer dryer models that:

(a) feature the Eco Silence Drive™,

(b) are purchased from 18th August 2014,

(c) are purchased from participating authorised Bosch resellers in the UK,

(d) are used for personal, domestic use only (i.e. no business or commercial use), and

(e) excludes ineligible products as defined in condition 4.

4. Ineligible products means any dryer, Series 2 washing machines, Series 4 washer dryers (i.e. appliances that both wash and dry), trade seconds, scratched and dented stock or used stock).

Your obligations

5. To obtain the 10 year motor warranty against defects you must register the appliance online at www.bosch-home.co.uk. Registration is only possible if you, the first end-user of the appliance, agree to the provision, storage and use by us of the information requested to be entered as part of the registration process. A confirmation of registration will be provided and must be kept by you in order to claim under the warranty in the future.

6. The confirmation of registration referred to in condition 5 and the original sales receipt showing the purchase / delivery details for the appliance will be accepted as verification of the warranty and original ownership of the appliance (verification documents).

Exclusions and limitations

7. This warranty applies to the Eco Silence Drive™ motor only, excludes the inverter and will not apply if an Eco Silence Drive™ motor fault is caused by:

(a) any defect or damage which is a result of repair, alteration or modification carried out without the written permission of BSH,

(b) the use of parts not manufactured, sold or approved by BSH are used in any replacement or repair,

(c) the appliance is operated on an electrical, gas or water supply which differs from the ratings specified on the rating plate and instructions for installation and use of the appliance,

(d) the appliance is damaged as a direct result of incorrect installation or being used for a purpose for which it not designed, sold or otherwise not in accordance with any instructions for installation and use,

(e) if changes occur in the condition or operational qualities of the appliance due to incorrect storage, mounting, climate or any other influence outside the control of BSH,

(f) the appliance is damaged as a result of operating the appliance incorrectly or when it was known to be defective,

(g) when parts requiring replacement due to normal wear and tear including the replacement of the following parts: lenses, globes, glassware, fuses, filters, door seals, bags and similar parts were not replaced,

(h) when the clearing of blockages in pumps and hoses did not take place,

(i) when damage is caused directly or indirectly by utility supply problems, lack of user care, electrical storm damage or incorrect power supply, and

(j) when the cause of a defect or damage is due to operator error.

Total liability

8. Subject to these conditions, in particular this condition 8 and condition 15 below, if the Eco Silence Drive™ motor of an eligible product fails during the warranty term:

(a) we will at our sole discretion repair or replace the Eco Silence Drive™ motor only with the same or an equivalent model at no charge for the motor only at its place of installation and any replaced components will become our property, and

(b) we will not bear the costs of transport of the appliance for service or the service agent’s costs to replace the Eco Silence Drive™ motor, including travelling costs to and from your home or any other costs outside the cost of the motor. If you live outside the service area of BSH or one of its service agents, you may be required (at your expense) to return the product to the authorised service provider and collect it.

How to claim

9. Registration in accordance with condition 5 above must have been completed as required prior to you claiming under the warranty or having the warranty honoured by us.

10. To file a claim, you, the first end-user, must contact BSH by telephone on 0344 892 8979 or by post to After Sales Service, BSH Home Appliances, Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, MK12 5PT, within the warranty term. The verification documents referred to in condition 6 above and the appliance identification details requested must be provided or presented to us or our authorised service provider as requested.

11. BSH will organise for the product to be assessed to determine if the fault or problem is covered by this warranty. BSH will advise you by telephone, email or in writing whether the fault is covered by this warranty.

Other terms and conditions applying to the warranty against defects

12. Any work performed under this warranty will not extend or renew the warranty period. The warranty period under this warranty for installed replacement parts ends with the original 10 year warranty period.

13. Subject to condition 15 below and to the extent permitted by law, further or other claims (in particular claims for damages suffered beyond the appliance itself) are excluded.

14. These conditions do not affect any warranty obligations of the seller arising from the purchase agreement with the end customer.

Statutory guarantees

15. The benefits to the consumer given by the warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates. The benefits offered by this warranty are in addition to your rights and remedies under UK consumer law. Our goods come with guarantees that cannot be excluded under the UK consumer law. You are entitled to a replacement or refund for a major failure and for compensation for any reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure. In the event of a minor failure, the Company reserves the right to choose to repair or replace the appliance.

16. BSH, a subsidiary of the BSH Home Appliances Group, will use your personal information for customer service and administration, including warranty claims and to contact you, for product development, surveys and direct marketing. We may need to disclose your personal information to our related companies and to third parties outside BSH for these and other business purposes, including for warranty registration and claims such as to agents, contractors and service providers (e.g. mailing houses). Some of them are located overseas. We will not otherwise disclose your personal information unless you have consented or we are otherwise required or authorised by or under a UK law or a court/ tribunal order to do so. By providing us with the personal information in the warranty registration section you will be assisting us to provide you with customer and administration support or services, including in relation to any warranty claim you may have.

17. We may direct market to you via email, SMS, mail or telephone. If you do not wish to receive direct marketing communications from us in the future you may opt-out at any time by (in the case of electronic communications) clicking the “unsubscribe” button, or contacting us on 0344 892 8979, or by writing to us at BSH Home Appliances, Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, MK12 5PT.

18. For more information about how BSH handles your personal information, how to access and correct it, how to make a complaint and how we handle complaints, see our privacy policy at www.bosch-home.co.uk (follow the ‘privacy’ link located in the footer of the website) or telephone 0344 892 8979. If you wish to access, correct or update your personal information please contact us on 0344 892 8979.

19. A term (or part or parts thereof) of these conditions will not apply where the term is unenforceable under the law of the relevant jurisdiction under which any legal action is legitimately taken, however such terms (or part or parts thereof) are severable and do not invalidate the remaining terms.

20. These conditions will be governed by and construed in accordance with the laws in force in the UK.

In addition to our standard appliance warranty, we provide a warranty against defects of the appliances which feature the Compressor Drive motor, subject to the following terms and conditions.

This warranty is for a period of ten (10) years, which starts on the delivery of the appliance to you, the consumer. We advise that you register your purchase of your appliance as soon as possible, and you can register your purchase of the appliance at https://www.bosch-home.co.uk/customer-service/appliance-registration or call us on 0344 892 8979.

You should retain a copy of your warranty registration, together with the original sales receipt as confirmation of registration and proof of purchase, which you may be requested to provide in the event of a claim under this warranty.

The Offer only applies to purchases of the following Bosch appliances:

KGD36VI30G

KGE36BW41G

KGE36VW4A

KGE49BI30G

KGE49BW41G

KGE49VI4AG

KGE49VW4AG

KGN34VB35G

KGN34VL35G

KGN34VW35G

KGN34XL35G

KGN34XW35G

KGN36AI35G

KGN36AW35G

KGN36HI32

KGN36IJ3AG

KGN36VL35G

KGN36VW35G

KGN36XI35G

KGN36XW35G

KGN39IJ3AG

KGN39VL35G

KGN39VL3AG

KGN39VW35G

KGN39XL35G

KGN39XW36G

KGN49AI30G

KGN49XL30G

KGN49XW30

KGN56XL30

KGV33VL31G

KGV33XW30G

KGV36VL32G

KGV36VW32G

KGV39VL31G

KGV39VW32G

KAD92AI20G

KAN92LB35

KAN92LB35G

KAN92VI35

GIV21AF30G

KIL22VF30G

KIL22VS30G

KIL42VS30G

KIL82AF30G

KIL82VS30G

KIR21AF30G

KIR21VF30G

KIR21VS30G

KIR31VS30G

KIR41AF30G

KIR41VS30G

KIR81AF30G

KIR81VS30G

KIN85AF30G

KIN86AD30G

KIN86VF30G

KIS86AF30G

KIS87AF30G

KIV85VF30G

KIV85VS30G

KIV86VS30G

KIV87VF30G

KIV87VS30G

GIN31AE30G

GIV11AF30

KAN93VIFPG

KAD92HBFP

GIN81AEF0G

KAD93VBFPG

KAD93VIFPG

KAI93VIFPG

KGE36AWCA

KGN36VLEAG

KGN36VWEAG

KGN39HIEP

KGN39VLEAG

KGN39VLEBG

KGN39VWEAG

KGN49XLEA

KGN49XWEA

KAG93AIEPG

KGE49AICAG

KGN36XLER

KGN56XLEA

KGV336WEAG

KGV36VLEAG

KGV39VLEAG

KGV39VWEAG

KIN85AFE0G

KIN86AFF0G

KIN86VFF0G

KGE49AWCAG

KGV36VWEAG

KGV33VLEAG

KFF96PIEP

KGN36IZEAG

KGN39IZEAG

KIN86NFF0G

KIN86VFE0G

KIN86VSE0G

KGN39AWCTG

KIN85NFF0G

KIN85NSF0G

KIN86NSF0G

KGN392IDFG

KGN392LDFG

KGN392WDFG

KGN397LDFG

KGN362LDFG

KGN362WDFG

This warranty does not apply if the defect of the Compressor Drive motor was caused by faulty use, use in a manner other than what is normal for domestic use, non-domestic use, or where the operating instructions and installation guidelines are not followed.

This warranty shall be void if repairs or alterations were made by persons not authorized to perform such work.

We will, at our sole option, either repair or replace the appliance with the same or an equivalent model at no charge at its place of installation. Replaced components will become our property.

Any warranty claim must be filed within the warranty period as outlined above.

Any work performed under warranty shall neither extend nor renew the warranty period. In addition, the warranty period for installed replacement parts shall neither be extended nor renewed.

In the event of a replacement appliance being supplied, we may charge an appropriate monetary offset in respect of the period of use already enjoyed.

Further or other claims (in particular claims for damages suffered beyond the appliance itself) are excluded insofar as liability is not mandatory by law.

A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

This warranty is in addition to and is not instead of your statutory rights as a consumer, which remain unaffected.

These warranty conditions apply to appliances purchased and operated in the United Kingdom and the Republic of Ireland.If appliances are shipped to and operated in other countries in EU/EFTA or United Kingdom (destination country), the appropriate technical conditions (e.g. voltage, frequency, gas types) are met and the climatic and environmental conditions in the country are suitable and there is no legal restriction (e.g. missing approbation or declaration of conformity), the terms of the warranty of the destination country will apply, provided a local customer service network exists within the destination country which operates at their discretion. Outside of this geographical area, the warranty will become void with the exception of the United Kingdom where these terms will continue to apply.

This warranty and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales, and the parties irrevocably agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this warranty or its subject matter or formation (including non-contractual disputes or claims).

In addition to our standard appliance warranty, we provide a warranty against rusting-through of the dishwasher’s inner tub (from the inside out) subject to the following terms and conditions. The conditions below, which describe the requirements and scope of our warranty performance, do not affect any obligations of the seller/retailer from where you purchased the appliance.

1. We will provide a warranty against rusting-through of the dishwasher’s inner tub (from the inside out) in accordance with the following terms and conditions.

2. This warranty is for a period of ten (10) years, which starts on the delivery of the dishwasher to you, the consumer. We advise that you register your purchase of your dishwasher as soon as possible, and you can register your purchase of the dishwasher at any of our brand websites. You should retain a copy of your warranty registration, together with the original sales receipt as confirmation of registration and proof of purchase, which you may be requested to provide in the event of a claim under this warranty.

3. This warranty does not apply if rusting-through of the inner tub (from the inside out) was caused by faulty use, use in a manner other than what is normal for home use, non-domestic use, or where the operating instructions and installation guidelines are not followed.

4. This warranty shall be void if repairs or alterations were made by persons not authorized to perform such work.

5. We will, at our sole option, either repair or replace the dishwasher with the same or an equivalent model at no charge at its place of installation. Replaced components will become our property.

6. Any warranty claim must be filed within the warranty period set out in paragraph 2.

7. Any work performed under warranty shall neither extend nor renew the warranty period. The warranty period for installed replacement parts shall end with the warranty period for the entire appliance.

8. In the event of a replacement appliance being supplied, we may charge an appropriate monetary offset in respect of the period of use already enjoyed.

9. Further or other claims (in particular claims for damages suffered beyond the appliance itself) are excluded insofar as liability is not mandatory by law.

10. A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

11. This warranty is in addition to and is not instead of your statutory rights as a consumer, which remain unaffected.

12. These warranty conditions apply to purchases made in the United Kingdom and the Republic of Ireland, or in a member state of the European Union and which are operated in the UK or the Republic of Ireland at the time at which the guarantee claim has come into effect. If the appliance is shipped to other countries feature the appropriate technical conditions (e.g. voltage, frequency.) for the climatic and environmental conditions in the country concerned, the terms of this warranty will continue to apply, provided that we, or our affiliates, have a local customer service network in that country. Appliances purchased outside the United Kingdom and the Republic of Ireland are subject to the warranty conditions published by the appropriate local representative office of that country. These can be obtained via the seller/retailer from whom you bought the appliance, or directly from our local representative office.

13. This warranty and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales, and the parties irrevocably agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this warranty or its subject matter or formation (including non-contractual disputes or claims).

This warranty is given by BSH Home Appliances Pty Ltd (BSH).

1. In addition to the standard Bosch guarantee for the vacuum cleaner the motor is guaranteed by BSH to be free from defects in materials and workmanship for a period of 10 years from the date of purchase of the vacuum cleaner by the first purchaser.

2. The condition for granting the 10 year motor guarantee is registration of the vacuum cleaner and activation of the guarantee online at https://www.bosch-home.co.uk/mybosch within 6 months of purchase by the first purchaser in accordance with the registration conditions.

3. To make a guarantee claim, you must be able to supply proof of purchase. In the first instance, you should call BSH Customer Care on 0344 892 8979. BSH will create and retain a computer record of your claim.

4. Despite clause 1 above, this guarantee will not apply if any of the cases or conditions specified in the standard Bosch guarantee for the vacuum cleaner apply including, e.g. being used for a purpose for which it not designed, sold or otherwise not in accordance with any instructions for installation and use.

5. Parts or products replaced by BSH become BSH’s property.

Warranty is valid in country of purchase only.

Eligible models:

MUMS6ZM00G - motor and housing is covered.

MSM6M623GB - only the motor is covered.

MMB6174SG - only the motor is covered.

MSM6M622GB - only the motor is covered.